# 6. Troubleshooting

### “The bot doesn’t respond”

Check these in order:

1. Is it online?

* Try `/ping`

2. Is it in Select mode? Check: `/mode_status` If Select mode, you must mention it with `@` Or switch to Auto mode: `/mode mode_type:auto`
3. Is the bot restricted to a different channel? Check: `/channel_status` Clear restriction: `/select_channel`

4.\*s your quota exhausted? Check: `/billing` If you hit daily limits, wait for reset or upgrade plan.

### “The bot says it doesn’t have information”

That means the bot **couldn’t find relevant entries** in your Knowledge Base.

Fix: Add the missing info using `/kb_add` or `/kb_manual_add` Improve titles/tags so searches match what users ask Ask the question again using clearer keywords

### “The bot answered wrong / outdated info”

Update the entry: `/kb_update` Remove the bad entry: `/kb_delete` Add a better entry (more precise title + tags) Use feedback reactions:

* 👎 on wrong answers
* 👍 on correct answers

### “File upload fails in /kb\_add

Common reasons:

* Unsupported file type
* File too large
* Corrupted file

Fix:

* Convert to `.txt` or `.md` and try again
* Split huge documents into smaller files

### “The bot is responding in the wrong tone”

* Check tone: `/tone_status`
* Set tone: `/set_tone tone:detailed` (or your choice)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ansari-labs.gitbook.io/ansari-labs/products/ai-powered-assistant/setup-guide/6.-troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.