# Admin Commands & Configuration

#### Q: How do I set up admin roles?

A: Use /add admin-role \<role> to grant admin permissions to a role. Only server administrators can assign admin roles.

#### Q: What can admin roles do?

A: Admin roles can:

* Deploy ticket panels
* Configure AI settings
* Manage knowledge base
* View analytics
* Set up ping roles
* Configure ticket limits

#### Q: How do I set up ping roles?

A: Use /add pingrole \<role> to configure roles that will be pinged when:

* New tickets are created
* Tickets remain unresolved after 2 AI responses
* Continue responses are triggered

#### Q: How do I deploy the ticket panel?

A: Use /add support \<channel> to deploy the ticket panel to a channel. The panel includes the "Open Ticket" button and any custom buttons you've configured.

#### Q: How do I set the logs channel?

A: Use /add logs \<channel> to set a custom channel for ticket logs. If not set, logs go to the default support-logs channel.

#### Q: How do I add custom buttons to the panel?

A: Use /add button \<button\_id> to add a custom button. You'll configure:

* Button label
* Button color (hex code)
* Maximum 4 custom buttons allowed

#### Q: How do I remove a custom button?

A: Use /remove button \<button\_id> to remove a button, then redeploy the panel with /add support.

#### Q: How do I set ticket limits per user?

A: Use /set-ticket-limits \<number> to set the maximum number of open tickets a user can have. Default is 1, but you can allow multiple tickets.

#### Q: What analytics are available?

A: Use /analytics to view:

* Ticket statistics (created, closed, open)
* Activity trends
* Staff performance metrics
* AI performance metrics
* Usage analytics
* Subscription health


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