# AI Features

#### Q: What is the AI Detector?

A: The AI Detector scans messages in selected channels to detect support issues. When it finds an issue, it suggests opening a ticket. It filters out casual messages and only analyzes messages that might need support.

#### Q: How does the AI Detector work?

A: The detector:

* Scans all messages in the selected channel (minus casual/generic messages)
* Uses AI to determine if a message indicates a support issue
* Shows a suggestion button if an issue is detected
* Consumes daily quota each time it analyzes a message

#### Q: How do I enable/disable the AI Detector?

A: Use /detector enable or /detector disable. Only admins can change this setting.

Q: How do I select which channel the detector monitors?

A: Use /select-detector-channel to choose the channel where the detector should monitor messages.

#### Q: What is the AI Responder?

A: The AI Responder automatically generates responses in ticket channels using your knowledge base. It answers questions, provides solutions, and helps resolve issues without staff intervention.

#### Q: How does the AI Responder work?

A: The responder:

* Analyzes messages in ticket channels
* Searches your knowledge base for relevant information
* Generates contextual responses using RAG (Retrieval-Augmented Generation)
* Can detect when issues are resolved
* Uses conversation history for better context

#### Q: How do I enable/disable the AI Responder?

A: Use /responder enable or /responder disable. Only admins can change this setting.

#### Q: What happens when the AI can't answer a question?

A: If the AI can't find relevant information:

* It asks the user to rephrase or provide more details
* After 2 AI responses without resolution, ping roles are notified
* Staff can then take over the ticket

#### Q: What is a "continue response"?

A: A continue response is additional information the bot asks for before providing a complete answer. When a knowledge base entry has a continue response configured, the bot will:

* Ask for the initial information
* Wait for the user's response
* Send the continue response + ping configured roles
* Useful for collecting user details before escalating

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