# Ticket System

#### Q: How do users create tickets?

A: Users can create tickets by:

* Clicking the "Open Ticket" button in the support channel
* Using custom buttons (if configured)
* The bot automatically creates a private ticket channel

#### Q: How many tickets can a user have open at once?

A: By default, users can have 1 open ticket. Admins can change this using /set-ticket-limits \<number> to allow multiple open tickets per user.

#### Q: What happens when a ticket is created?

A: When a ticket is created:

* A private channel is created in the "Tickets" category
* Only the ticket creator and staff can see it
* A welcome message is sent with ticket information
* Configured ping roles are notified (if set up)
* An AI session is created for automatic responses

#### Q: How do I close a ticket?

A: Tickets can be closed by:

* Clicking the "Close Ticket" button in the ticket channel
* Both the ticket creator and staff can close tickets

#### Q: What happens when a ticket is closed?

A: When closed:

* A transcript is automatically generated
* The transcript is sent via DM to the ticket creator
* The transcript is posted to the logs channel
* The ticket channel is deleted

#### Q: What are custom buttons?

A: Custom buttons allow you to add additional buttons to your ticket panel (e.g., FAQ, Rules, Apply). Use /add button \<button\_id> to add them. Maximum 4 custom buttons (plus the default "Open Ticket" button).

#### Q: How do I customize the ticket panel?

A: Use /edit to customize:

* Panel title and description
* Footer text
* Embed color
* Button label

#### Q: How do I customize the welcome message inside tickets?

A: Use /edit-inside-panel to customize:

* Description (supports {user\_mention} placeholder)
* Embed color
* Commands field name and value
* Footer text


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