# 6. Other Features #### Ticket Logs The bot automatically logs ticket events to your `support-logs` channel: * Ticket created * Ticket closed * Ticket reopened * Ticket claimed * Auto transcript generation #### AI Continue Response When your knowledge base has a "continue response" configured: * Bot asks for additional information * User replies * Bot sends the continue response + pings configured roles Use case: Collecting user details before escalating to support team. #### View AI Statistics Check how your AI is performing: /stats Shows: * Total AI responses generated * Knowledge base usage * Cache hit rates * Response times #### Analytics check your bot analytics: /analytics --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ansari-labs.gitbook.io/ansari-labs/products/ai-powered-ticket-tool/setup-guide/6.-other-features.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.